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No matter where you are, as long as your computer can start up and connect to the internet, we can repair it remotely. Our remote computer repair service eliminates the need for you to take time off work or wait for a technician to visit your home. You won’t have to disconnect your computer or bring it to us.

Once we’ve established a secure connection to your computer through our software, we can complete the repair as if we were right in front of your PC. All the work is done using remote access and the internet. With our no fix, no fee policy, you are assured that your computer will be fixed or you won’t pay a penny.

There are some situations where a remote repair is not possible:

  • No network connectivity or internet connection: Our remote PC support services require a stable internet connection to connect to your computer.
  • Startup problems: If your machine cannot boot to the desktop due to hardware issues like memory or hard disk failure or a BSOD (Blue Screen of Death), remote repair is not feasible.
  • Password lock: If you cannot access your computer desktop due to a password lock, we cannot perform a remote repair.

Frequently asked questions about online computer repairs.

Our online computer support software is available on our website. It is compatible with all Windows versions, including Windows 10, Windows 11, and Windows Server versions. Additionally, upon request, we can provide software for remote control of Apple Macs (please confirm your Apple software version).

The software we use has been chosen for it’s minimalist required user interaction, the download from our servers should take approximately 1 minute. No changes are required to be made on your router or firewall. The program runs once only, when you click the file it is not installed and makes no changes to your operating system, once we have finished you can delete the file or leave it in your download folder in case you need our services again.

The software creates an encrypted tunnel between your computer and our server. This a single point to point connection that cannot be accessed by anyone, you retain complete control and can end the session from your end at any time. We can only connect when you confirm the randomly generated client number. We will not access any of your personal data or files throughout the remote PC repair process, no files will be copied from you machine.

With our fixed pricing you are guaranteed the repair at the price you see and our no fix no fee policy means you do not pay if we cannot repair your computer. The length of time we take to repair your computer is very much dependent on the speed of the connection from our servers to your PC, but no matter how long we take, our fixed price remains fixed for your remote computer fix.

We will only call you after you contact us to set up a session. If you receive a call from someone claiming your computer is infected, hang up immediately. Scammers often pretend to be from legitimate companies, claiming to have found issues with your computer.

Legitimate service providers will never claim to know what issues your computer has without examining it first. Scammers create panic by saying your computer is infected with viruses or needs updating, potentially leading to damage or identity theft.

Real service providers will allow you to see everything they are doing on your computer. We will ensure that you can view all our actions on your screen.

Don’t let scammers put you in a state of panic. They do not know that there is an issue with your computer. If you suspect something is wrong (it’s running extremely slow or suddenly freezing, or pop-ups are not going away after a restart) call us at 08033485885. We can scan your computer for viruses and malicious software.

If you think a scammer may have gained access into your computer, don’t panic. If you gave them your bank information, contact your bank immediately to block your account or your card and stop payment. If the scam number tries to call you again, simply ignore the call.

Then, contact the tech experts at Simplus Technology Ltd by phone or chat. We can perform a scan to check for any suspicious activity or programs on your computer and remove any harmful traces left behind and secure you as an added precaution against future attacks.

ONLINE REMOTE SERVICE SUPPORT LEGAL DISCLAIMER.

By purchasing this remote service and/or downloading and installing the remote support software, you acknowledge that: you allow the Owner or employee of Simplus Technology Ltd to view your computer’s desktop, details, and information and also have control of your mouse, keyboard, and computer for remote service support functions.

 

You must be an authorized user of the accessing computer (whether it’s a desktop, tablet, phone, and/or Laptop computer) you must also have the legal right to permit Simplus Technology Ltd.

To have access to this computer for online remote service support and repair reasons. In absolutely no circumstances shall Simplus Technology Ltd be liable or responsible for any incidental, indirect, special, or consequential damages.

 

Such excluded indirect, incidental, and consequential damages shall include, but shall not be limited to lost profits or damages resulting from loss of use or lost data.

However, caused, including carelessness and no matter the form of action, whether in contract or tort, even if Simplus Technology Ltd, was advised, knew or ought to have known of the likelihood of such incidental, indirect, or consequential damages.

 

In absolutely no circumstances shall Simplus Technology Ltd be liable or responsible for any incidental,  indirect, special, or consequential damages.

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